Terms of Service
Please read these terms carefully before using GuestExplore's services.
Last updated: March 15, 2024 • Effective: March 15, 2024
1. Acceptance of Terms
By accessing and using GuestExplore's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
GuestExplore provides a digital guest guide platform that enables hospitality businesses to create, manage, and deliver interactive guest experiences through QR code-accessible digital guides.
3. User Accounts
3.1 Account Creation
To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Responsibilities
You are responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
3.3 Account Termination
We reserve the right to terminate or suspend your account at our discretion, with or without cause, and with or without notice.
4. Acceptable Use Policy
You agree not to use the service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, threatening, abusive, or defamatory content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use the service for any fraudulent or illegal purpose
5. Content Ownership and Rights
5.1 Your Content
You retain ownership of all content you create or upload to our platform. By uploading content, you grant us a limited license to use, store, and display your content solely for providing our services.
5.2 Our Content
All content provided by GuestExplore, including but not limited to text, graphics, logos, and software, is our property and protected by intellectual property laws.
5.3 Prohibited Content
You may not upload content that is illegal, harmful, offensive, or violates the rights of others. We reserve the right to remove any content that violates these terms.
6. Service Availability
While we strive for high availability, we do not guarantee that our services will be uninterrupted or error-free. We reserve the right to perform maintenance and updates that may temporarily disrupt service.
7. Payment Terms
7.1 Billing
Payment for our services is due according to the billing cycle specified in your account. We may suspend or terminate service for non-payment.
7.2 Refunds
All payments are non-refundable except as required by law or as explicitly stated in our refund policy.
7.3 Price Changes
We reserve the right to change our pricing with 30 days notice. Price changes will not affect current billing cycles.
8. Data Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
9. Disclaimers
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.
10. Limitation of Liability
To the maximum extent permitted by law, GuestExplore shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
11. Indemnification
You agree to indemnify and hold GuestExplore harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.
12. Termination
Either party may terminate this agreement at any time. Upon termination, your right to use our services ceases immediately.
13. Governing Law
These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
14. Dispute Resolution
Any disputes arising from these terms will be resolved through binding arbitration in San Francisco, California.
15. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notification.
16. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17. Entire Agreement
These terms constitute the entire agreement between you and GuestExplore regarding the use of our services.
18. Contact Information
If you have questions about these terms, please contact us at:
- Email: legal@guestexplore.com
- Address: 123 Tech Street, San Francisco, CA 94105, United States