Your Privacy Matters to Us

1. Introduction

Welcome to GuestExplore's Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our digital guest guide platform and related services.

We are committed to protecting your privacy and ensuring transparency in our data practices. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company details
• Property Information: Hotel details, addresses, contact information
• Content: Text, images, and other materials you upload to create guest guides
• Communications: Messages, feedback, and support requests

2.2 Information Automatically Collected

• Usage Data: How you interact with our platform, pages visited, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Guest Analytics: How guests interact with digital guides (aggregated and anonymized)
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our digital guest guide platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand usage patterns and improve our services
• Communication: To send important updates, marketing communications (with consent), and respond to inquiries
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics, Mixpanel)
• Email service providers (SendGrid, Mailchimp)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

9. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@guestexplore.com
• Address: 123 Tech Street, San Francisco, CA 94105, United States
• Data Protection Officer: dpo@guestexplore.com

14. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). This includes additional rights such as the right to data portability, the right to be forgotten, and the right to object to processing. For more information about GDPR compliance, please contact our Data Protection Officer.